IT Service Level Agreements
Titanium Support features:
Gold Support features:
Silver Support features:
- Telephone support Monday to Friday between 8am to 8pm.
- On-site support between 8am to 5pm Monday to Friday excluding public and bank holidays.
- Engineer to site within 4 hours.
- Online technical support & knowledge base access.
- Full quarterly SLA reporting.
- Support for both in and out of warranty equipment.