Sysnet can provide End to End Avaya IP Office Contact Center (IPOCC) Solutions and Support services ,Which will empowers resellers to offer a complete end-to-end Avaya IP Office solution to small and mid market companies requiring multichannel contact centre functionality and features.
The package includes full featured integrated IVR, ACD, call recording, rela time and historical reporting etc. IPOCC essentially targets customers with 5 to 250 agents, with typically between 50 and 500 users. With an ability to deploy on a single site or across multiple locations (dedicated or virtual) IPOCC has an advantage of affordable pricing keeping in mind the typical small and mid-size companies’ budgets.
Integrated Multimedia Contact Center Suite for Voice, Email, Chat
Scalable from one server up to a distributed system with multiple servers
Easy installation & update
Silent (unattended) installation with SetupWizard
Easy backup and system recovery
All in one user interface
Integrated IVR and very effective ACD
Flexible real time elements with active interactions