Overview
Our Comprehensive CTI (Computer Telephony Integration) Solutions provide a single point of access to mission-critical applications and advanced media control functionalities. With features such as call control, caller ID, screen pop-ups, click-to-dial, call transfer, and hold functions, our CTI software empowers agents and users to deliver faster, smarter, and more efficient customer interactions.
By integrating telephony systems with CRM platforms, Outlook, and enterprise applications, our CTI solutions reduce manual tasks, improve accuracy, and create a seamless customer experience across every channel.
Key Benefits of Comprehensive CTI Solutions
Unified Interface: A single CTI platform eliminates the need to juggle multiple applications, offering a streamlined interface for better contact center productivity.
Seamless Integration: Our CTI integration works directly with telephony infrastructure, CRMs, and the agent’s desktop, ensuring smooth call handling and faster information access.
Enhanced Productivity: Reduce average handle time (AHT), improve first call resolution (FCR), and maximize overall call center performance with intelligent automation.
Integrated Desktop Solution: Agents gain a 360-degree customer view, leading to more personalized interactions and quicker resolutions.
CTI Products Overview
Tailormade CRM Connect
Productivity Improvement: Instantly access customer contact details within CRM without manual lookups.
Click-to-Dial: Dial customers, partners, and colleagues directly from CRM records, including opportunities, cases, and leads.
Automated Call Logging: Every inbound and outbound call is automatically logged, supporting better tracking and compliance.
Seamless CRM Integration: Works with leading CRM systems such as Salesforce, Microsoft Dynamics, Zoho CRM, and more.
Outlook CTI Connector (OCC)
Enhanced Outlook Experience: Transform Microsoft Outlook into a multi-channel CTI application for better unified communications.
Real-Time Notifications: Receive desktop pop-up alerts for incoming and outgoing calls, showing caller information before answering.
Intuitive Call Logs: Summarizes missed, answered, and outbound calls in a single dashboard, ensuring no customer interaction is overlooked.
Improved Collaboration: Integrates calls with Outlook calendar, contacts, and tasks for simplified workflow management.
Why Choose Our Comprehensive CTI Solutions?
Advanced computer telephony integration software trusted by enterprises and contact centers worldwide.
Customizable to fit diverse industries such as BPOs, finance, healthcare, retail, and IT services.
Proven to improve customer satisfaction (CSAT), reduce costs, and enable smarter workforce management.
Scalable, secure, and future-ready CTI technology that adapts to evolving business needs.
Comprehensive CTI Solutions empower organizations to deliver superior customer service, optimize call center efficiency, and achieve measurable business outcomes through intelligent telephony integration.
