Overview
Our CTI Solutions provide a single point of access to all mission-critical applications and media control functionalities. These include call control, caller number identification, screen pop-up, answering calls, making calls, transferring, and holding calls. These features enable agents and users to effectively and efficiently complete customer interactions.
Key Benefits
- Unified Interface: Our CTI solutions offer a single interface, single system, and one solution, eliminating the need to switch between multiple applications as is common in many contact centers today.
- Seamless Integration: Imperium's CTI solutions integrate directly with telephone infrastructure and the agent’s desktop, reducing hassle and providing more control for agents to input necessary information directly where it needs to go.
- Enhanced Productivity: Our software reduces average handle time, increases first call resolution, maximizes agent productivity, and drives measurable outcomes.
- Integrated Desktop Solution: Imperium CTI solutions provide a complete integrated desktop solution, leading to better management of every customer interaction with faster resolution.
CTI Products Overview
Tailormade CRM Connect
- Productivity Improvement: Saves time by eliminating the need to search for customer contact details, create customer activity records, or manually dial numbers.
- Click-to-Dial: Users can click to dial customers, colleagues, and partners directly from customer records, including client case and customer opportunity records, and sales leads.
- Call Logging: Automatically generates logs of inbound and outbound calls.
Outlook CTI Connector (OCC)
- Enhanced Outlook Experience: Transforms MS-Outlook into a powerful multi-channel application with the OCC unified desktop CTI application.
- Desktop Notifications: Provides desktop toast pop-up notifications for incoming and outgoing calls, giving contextual information about the customer.
- Intuitive Call Log Window: Allows users to review summaries of incoming, outgoing, and missed calls.
